Frequently Asked Questions
Everything you need to know about your Painted beauty experience.
Are Painted products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Painted products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer service team.
Do you offer professional discounts for makeup artists?
Yes! We love supporting the artist community. You can apply for our Pro Program on our website to receive exclusive discounts and early access to new launches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.