Returns & Exchanges
At Painted, we want you to feel confident in your artistry; if you are not completely satisfied with your purchase, you can return your products within 30 days of receipt.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Palette
Carefully pack your items in their original packaging, ensuring all brushes and pigments are secure to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our studio inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing